At Feather Beautiful, the safety and well-being of your bird are our top priorities. Due to the unique nature of our products, we adhere to a strict Zero Return Policy on Bird Toys. This policy means that all sales of bird toys are final, and we do not accept returns or exchanges under any circumstances.

Why a Zero Return Policy on Bird Toys?

• Hygiene and Safety: Bird toys come into direct contact with your pets, and their hygiene is critical to prevent the spread of disease or contamination. Returning used or even opened toys could pose a risk to other birds, so we cannot restock or resell these items.
• Product Integrity: Once a bird toy has left our store, we cannot guarantee its condition. To ensure that every customer receives a new, uncontaminated product, we cannot accept any returns.
• Bird-Specific Use: Bird toys are often chewed, pecked, or otherwise altered by birds during play. These changes make it impossible to resell the product or ensure it remains safe for another bird.

While we do not accept returns, we stand behind the quality of our products. If you receive a defective or damaged toy, please contact us within 24 hours of receiving your order. We will work with you to resolve the issue, which may include offering a replacement or store credit at our discretion.

How to Reach Us:
If you have any concerns about your purchase, our customer support team is here to help. Please contact us at featherbeautiful@hotmail.com, and we will do our best to assist you.

If you need to cancel your order, please contact us as soon as possible at featherbeautiful@hotmail.com.

We begin processing orders shortly after they're placed to ensure a quick turnaround. Because of this, we may not be able to cancel an order once it has entered the processing or shipping stage. That said, we’ll do our best to accommodate your request if timing allows.

We appreciate your understanding and thank you for supporting our small business.

We’re happy to offer small customizations to your order—such as adding or removing beads, toy parts, or making other light changes. If you'd like to request any adjustments, please be sure to either leave a note at checkout (which we can view with your order) or email us directly at featherbeautiful@hotmail.com as soon as possible after placing it.

To ensure your order is processed and shipped in a timely manner, we often begin preparing it shortly after it’s placed. Because of this, we’re unfortunately unable to make any changes once the shipping label has been purchased and the package is ready to go.

If you need to make a change, please don’t hesitate to reach out right away—we’ll do our very best to help. Once your order has shipped, though, we’re not able to make further modifications.

Thank you so much for understanding and for supporting our small business!